At QS Certification, we value our customers and aim to provide the best quality services with complete transparency. Our refund policy ensures fairness and clarity in all cases related to payments and service delivery
- Refund Policy for Payments Received
If a customer has successfully made a payment but we are unable to deliver the requested service due to any reason from our end — including operational limitations, technical issues, or server-related problems — a 100% refund of the paid amount will be initiated.
Our priority is customer satisfaction, and we take full responsibility in such cases where service delivery is not possible.
- Request for Refund
All refund requests must be submitted via email at 📧 qscertification4@gmail.com
with the necessary payment and service details.
If the payment has been made online through our official website, the refund (if applicable) will be processed within 10 working days after verification and approval.
- Refund After Process Initiation
Once the service process has started from our side (for example, document verification, consultation, or application preparation), only 50% of the total paid amount will be eligible for a refund.
This deduction covers the administrative and operational efforts already undertaken.
- Refund After Application Submission
If the application has already been completed and submitted to the concerned certification authority or regulatory body, no refund will be applicable under any circumstances.
All services rendered up to that point are considered successfully delivered.
Note:
Refunds (if approved) will be credited to the original mode of payment only.
Processing times may vary depending on the payment gateway or bank policies.
QS Certification reserves the right to review and amend this policy at any time without prior notice.